Refund Policy
Refund Policy
At Terpamak Slippers, your satisfaction is our top priority. Every purchase is protected by our clear, fair refund policy.
1. Non-Delivery & Lost Packages
If your order does not arrive within our guaranteed timeframe, you are entitled to a 100% full refund, provided the delay isn't due to an incorrect address.
- Main Regions (Under 20-day transit): Full refund if not delivered after 45 days from purchase.
- Other Regions (Over 20-day transit): Full refund if not delivered after 90 days from purchase.
- Lost in Transit: Full refund immediately if the carrier confirms the package is lost.
- Processing Time: Refunds are reviewed within 3–4 business days. Funds will reflect in your account within 5–10 business days.
📍 Address Errors: Please double-check your address! If a delivery fails due to an incorrect address provided by you, we offer a free reshipment or a refund of the product value (excluding shipping fees).
2. Damaged or Incorrect Items
If your item arrives damaged or differs significantly from what you ordered, we’ve got you covered:
- Timeframe: You must submit your claim within 30 days of the tracked delivery date.
- What we need: Just email us photo/video evidence of the issue.
- Our Solutions: Based on the evaluation, we will offer a full refund/free replacement (for severe damage/errors) or a partial refund (for minor issues).
3. Cancellations & Returns
- Cancellations: Orders cannot be canceled once shipped. If you need to change details, contact us before dispatch.
- Change-of-Mind Returns: If you simply want to return an item, contact us at terpamak@gmail.com within 30 days of receipt for the return address. Note: Customer covers return shipping costs.
4. Important Exceptions
- Delivered But Stolen: We are not responsible for packages marked as "Successfully Delivered" by the courier. No refunds or replacements are given for post-delivery theft.
- Gift Cards & Free Gifts: Gift card purchases and promotional free gifts are final and non-refundable.
Need Help?
Have questions about your order? Contact us anytime.
- Email: terpamak@gmail.com (Please include your order number)
- View our full [Terms & Conditions] via the footer link.