Shipping Policy

Shipping Policy

Welcome to Terpamak Slippers! Here is everything you need to know about our shipping, delivery, and tracking services.

1. Delivery Times & Money-Back Guarantee

We provide tracked international shipping worldwide via fast dedicated lines. If your order doesn’t arrive within the guaranteed window, you get a 100% full refund.

Shipping Regions Estimated Delivery Full Refund Guarantee
Main Regions: USA (excl. islands), CA, AU, NZ, UK, DE, FR, IT, IE, ES, PL 7–19 business days If not delivered after 45 days
Other Regions: USA (HI, AK, GU, PR) & rest of the world 21–60 business days If not delivered after 90 days

💡 Note: While we strive for on-time delivery, occasional delays may occur due to customs clearance or local logistics disruptions.

2. Tracking Your Order

  • 100% Tracked: Every order includes a unique tracking number that works for both international transit and your national postal service (e.g., USPS, Canada Post, Australia Post).
  • When: Tracking IDs are emailed to you within 2–5 business days after ordering.
  • Update Time: Please allow 3–5 business days for the logistics system to update and display your tracking information after receiving your link.

3. Customs & VAT (EU Customers Only)

  • We are IOSS registered. We cover the VAT fees for all shipments to the EU, so no additional VAT payment is required upon customs clearance (excludes the UK).
  • Note: In rare cases, local customs authorities may still request minor extra fees. US, UK, Canada, and Asia shipments remain completely unaffected.

4. Quick FAQs

  • Cancellations & Edits: Order cancellations are not accepted after payment. If you need to modify product or shipping details, please contact us immediately before the order ships.
  • Secure Payment: We accept Visa, Mastercard, American Express, and PayPal. All transactions are fully encrypted; your details are never stored.

5. Returns & Contact

We offer full protection (refunds or free replacements) for undelivered, damaged, or misrepresented items.

  • Email: terpamak@gmail.com (Please include your Order Number)
  • View our full [Refund Policy] and [Terms & Conditions] via the links on our footer.